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All bonuses and free spins need to be claimed through the My Bonuses section of your account. Check if you have a bonus or free spins available by clicking here.
If your bonus or free spins have not been awarded, it’s usually because the Terms and Conditions of the promotion have not been met. Try these steps to find out what may have happened:
- Go to the Promotions page and make sure that you opted in to the promotion and accepted the Terms and Conditions
- Check that the amount you’ve deposited meets eligibility requirements (if applicable)
- Make sure you’ve wagered on the eligible games (if applicable)
- Confirm that the promotional period has not ended
If you’re sure you have met all the promotional criteria, but still haven’t received your bonus or free spins, please get in touch with us. Send us your name, account name, promotion name and date, amount of bonus missing, and any other relevant information, and we'll credit your account as quickly as possible.
If you are not physically located in the state of New Jersey you can access your account, but you cannot play games or place bets. If you’re in New Jersey but near the state border, the ocean or in a remote area and there are not enough Wi-Fi signals or cell towers to verify your location, then you may not be able to play games or place bets.
Try these troubleshooting steps if you are in New Jersey and having problems being geolocated:
• If you are attempting to access our website from your desktop, run the GeoComply software plug-in when you are prompted to download it
• If you are attempting to access our software from a Mac desktop, you may need to open your settings, open Player Location Check, and repeat the check function a few times before logging in
• Make sure you can detect Wi-Fi signals. There is no need to be connected to a wireless network, however, the Wi-Fi needs to be turned ON. If your desktop PC is an older model and cannot connect wirelessly to the Internet or detect other nearby signals, a Wi-Fi USB adapter might be helpful
• Some software programs installed on your PC or Mac will conflict with the geolocation process. Virtual Private Network (VPN), Virtual Network Client (VNC) or Remote Desktop software will cause the geolocation checks to fail. Please ensure these programs are not running when you try to play: Log Me In, TigerVNC, Team Viewer, Apple VNC (Mac), GoToMeeting, Apple Remote Mgmt (Mac), and Splashtop
• If you are playing from a remote location or near the ocean, there may not be enough Wi-Fi signals to properly confirm your location, so you may not be able to play
• If you are playing near a state border, your location will be checked more frequently to verify that you are still in the state of New Jersey
• If you have a new router or device, it can take a few days for that device to be recognized
• Your Internet Service Provider may be assigning you an IP address that is outside of New Jersey. If so, please contact your provider to change it to New Jersey
Don’t worry, you should be able to pick up exactly where you left off. Simply log out, log back in, and open the game. If that doesn’t work, clear your files and cookies and try again. You can also log into your account from a different internet browser.
If you can't remember your password and can't log in, or you’d like to reset it, please use this I forgot my password link to request a password reset email.
Visit the Cashier page, choose a payment method, enter the amount, and submit your request.
Online withdrawals are typically quick and easy. Processing time starts as soon as a withdrawal is approved. Once we have sent the money to your recipient payment method, it may take additional time until it is credited and available to you, depending on the payment method you choose. Approval may be subject to providing documentation related to deposit and/or withdrawal methods used. (It can take up to 5 business days until your payment is processed and dispatched.)
You can withdraw money from your online gaming account through the following payment methods:
- Play+ Prepaid account
*Preferred method. Provides instant access to your e-wallet once withdrawal is approved
- VIP PreferredTM ACH/e-Check
Quick and convenient withdrawals can take up to 2-5 business days after withdrawal is approved
We do offer withdrawals via check; however, check via USPS mail requests typically take 2-3 weeks after withdrawal approval
You can withdraw cash in person at the casino cage at the Borgata Hotel Casino & Spa in Atlantic City. Just log into your online account, go to the withdrawal section of the Cashier page, and request the amount you’d like to pick up.
- Email #1 - Withdrawal request email: internal review pending approval
- Email #2 - Internal review approved withdrawal email
- Email #3 - Final confirmation email containing Voucher ID # and pickup instructions
Once you receive your final confirmation email (email #3) with the system-generated voucher number, you will be able to collect your funds from the casino cage (you can either show the email on your mobile device or bring a print-out). You’ll also need to show a government-issued photo ID (e.g. state drivers license) and be able to verbally quote the last four digits of your social security number.